Our quality policy
Our ambition is to provide our customers with products, services and service with a quality that exceeds the customer’s expectations and that the delivery should mean that the customer’s total cost can be minimized.
Quality policy
Our responsibility for quality
Our ambition is to deliver the highest quality products, services and support that not only meet, but consistently exceed our customers’ expectations. We focus on understanding and meeting the specific needs of each customer, allowing us to offer tailor-made solutions that provide real added value. By constantly improving our processes and using the latest technology, we ensure that our deliveries are both efficient and cost-effective.
We strive to optimize every aspect of our business to help our customers minimize their total costs. This means not only delivering high-quality products, but also actively working to improve our logistics, customer service and after-sales support. Our aim is to build long-term relationships with our customers based on trust, quality and economic benefits, making us their first choice in every context.
- Everyone in the company should focus on always getting it right from the start.
- Providing the right quality to the end customer also requires the right internal quality.
- We will always deliver high quality products/services, regardless of whether it is an external or internal customer.
To ensure the external and internal quality
- We will comply with laws and requirements from authorities, customers and other stakeholders.
- Ensure that only correct products enter the business.
- Capture internal deviations to prevent a repetition.
- In the event of a complaint, follow up and find the underlying cause and thus prevent a recurrence.
- Be able to correct, remedy, an incorrect way of working with the help of deviations and complaints.
- Continuously monitor and report the quality situation.
